Returns

We are happy to offer a full refund or exchange, within 14 days of receipt (21 days for orders outside Europe) in case you are not entirely satisfied with your buy.
This require you return the item unused and in its original packaging. We do not refund postage costs and we will charge you a handling fee of 150.- DKK (approx 20 €) if the order was shipped to you outside of Denmark.

To return your product, you should mail your product to: Korsgade 19, 1.th, Copenhagen 2200, Denmark.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at folkandframe@gmail.com.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at folkandframe@gmail.com and send your item to: Korsgade 19, 1.th, Copenhagen 2200, Denmark. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.